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Frequently Asked Questions!
About the Marketplace
We are a curated shop for independent makers, run by Neil, a woodworker in Yilan. Unlike large marketplaces, we know every artisan personally. Every item is 100% handmade in a local workshop—no factories, no dropshipping, and no mass production.
Yes. Every item is made by the artisan behind it — no factories, no dropshipping, and no mass production.
We are currently in Phase 1 of our development plan. We are deliberately staying small to ensure we can vouch for the quality and authenticity of every single item. We would rather offer a few excellent things than thousands of mediocre ones.
Joining as an Artisan
We are currently in a “Pilot Phase” focused on Yilan. We are growing slowly to ensure we can support every maker properly. If you are a Taiwan-based artisan producing original work (no OEM, no factories), please contact us at info@artisanstaiwan.com to join our waitlist for the next chapter expansion.
Orders, Shipping & Service
Products ship directly from each artisan’s workshop, not from a central warehouse.
Because items ship directly from the artisan’s workshop (not a warehouse), times vary.
In-Stock: Ships within 24hours of you placing the order.
Custom Orders: Timelines are agreed upon before you pay. While handmade work takes time, we ensure that once an item is finished, it is shipped promptly.
We guarantee authentic, handmade goods that match their description. If an item arrives damaged or isn’t as promised, contact us directly and we will make it right or refund you.
Please email us at support@artisanstaiwan.com or message us via the above contact form. We handle all customer support personally so the artisans can focus on making your order.